• Fast and safe delivery
  • Worldwide shipping - DHL & UPS
  • Personal advice - Phone & Mail
  • Secure shopping by SSL
  • Comfortable online payment
  • Fast and safe delivery
  • Worldwide shipping - DHL & UPS
  • Personal advice - Phone & Mail
  • Secure shopping by SSL
  • Comfortable online payment

Frequently Asked Questions

You need help with your order or have frequently asked questions? We are here for you.

FAQ

How long does the delivery take?

As a rule, your order is handed over to the parcel service on the same day. Domestic 1-2 working days and foreign 3-4 working days. [> more]

Where's my order?

As soon as your order has been shipped, you will receive a shipping confirmation including the shipment number by e-mail.

Do I get a bill?

This will be enclosed with the package. Invoices for VAT-free deliveries can also be issued. Please submit your VAT number.

Why do I receive a reminder?

The payment provider PayPal takes over our claim with "purchase on invoice" and grants you a payment period. [> more]

Cancellation, revocation, return?

You have the right, within fourteen days after receipt of the invoice, to revoke this contract without giving reasons. [> more]

My goods are defective?!?

Of course we accept your com­plaints and take care of the re­ship­ment of your goods. Contact us [ > info@greenshade]

When will I receive feedback on my return?

As soon as your return has been recorded. This process may take a few days due to the return time.

How do I get my money back with a return?

The refund will be made within the next working days in the same way as you paid us the amount.