1. Shipping information
Germany: The shipping costs depend on the value of the goods.
Abroad: The shipping costs depend on the shipping weight of the shipment. The shipping weight is indicated with each article.
As far as in the article description no other period is indicated, the supply of the commodity takes place in Germany within 1-2 days, with foreign supplies of 2-3 days after confirmation of order (with agreed advance payment after receipt of payment). Please note that there is no delivery on Sundays and public holidays.
The shipping weight is used in some countries to determine the postage costs. It is not necessarily the real weight of the item. For some large-volume items, the shipping weight may be significantly higher than the actual weight, as shipping services such as UPS calculate shipping costs based on the volume weight.
Shipping costs outside the EU
If you have not yet registered in our shop, all amounts (article price, shipping costs) including German VAT (currently 19%) are displayed. Customers outside the EU will only see the correct amounts (without VAT) if you have registered in the shop and indicated your country!
Shipping to third country (CH/UK etc.)
If the place of delivery of the goods order is outside the EU in a third country, you will not be charged VAT in the sales contract. The customs clearance of the consignment will be carried out by the shipping service UPS for you. In a separate invoice you will be charged a fee for the customs clearance and the recalculated value added tax of your country of delivery.
2. Payment information
2.1 PayPal Plus
You pay the invoice amount via the online provider PayPal. To do this, you must be registered there or register first, legitimize with your access data and confirm the payment order to us (exception may be guest access). You will receive further information during the ordering process.
Direct debit via Paypal Plus
After transmission of your bank connection and a corresponding direct debit authorization the service provider Paypal collects the invoice amount from your account. Please make sure to enter your bank details correctly and that your account has the necessary funds. No Paypal account is required to use this payment method. Please note: The company Paypal carries out a credit check in the order process. We do not receive any information about the result of this credit check. Also we have no influence on the decision whether the purchase by direct debit is possible for you!
Credit card payment via Paypal Plus
You can pay with the following credit cards: Visa, Mastercard, American Express, Discover. No Paypal account is required.
Purchase on account via Paypal Plus
After the order you will receive an email from Paypal with the necessary bank data. Please transfer the invoice amount in this case to Paypal, not to us! For this method of payment no Paypal account is necessary. Please note: The company Paypal carries out a credit check in the order process. We do not receive any information about the result of this credit check. Also we have no influence on the decision whether the purchase on account is possible for you!
2.2 Amazon Payments
If you select Amazon Payments, you will be redirected to Amazon Payments. If you are already an Amazon customer, you can log in there with your user data and confirm the payment. If you are new to Amazon, you can open an Amazon account and confirm the payment. Once you have confirmed the payment at Amazon, you will automatically be taken back to our page where you can submit your order. With the confirmation of the payment at Amazon only a reservation of the amount takes place. The amount will not be collected until we confirm the shipment of the goods. If you return goods, the amount will be credited back to your Amazon account.
2.3 Installment purchase via Paypal
You pay the invoice amount in monthly installments via the online provider PayPal. During the ordering process PayPal carries out a credit check. You can only use this payment method after a positive check. You do not need a PayPal account but only your bank details. Subsequently, it is possible to link the installment payment with your existing PayPal account. You will receive further information during the ordering process.
We also offer immediate bank transfer. We receive the transfer credit note immediately after the purchase. This speeds up the entire ordering process. All you need is your account number, bank code, PIN and TAN. Via the secure payment form of Payment Network AG, which is not accessible to us as a merchant, DIRECTebanking.com automatically and in real time places a transfer in your online bank account. The purchase amount is transferred immediately and directly to the merchant's bank account.
Our service is free of charge for you as a customer, only the fees (transfer fee) of your house bank will be charged. If you choose the payment method immediate bank transfer, a prefilled form opens at the end of the order process. This already contains our bank details. In addition, the amount to be transferred and the intended purpose are already displayed in the form. You must now select the country in which you have your online banking account and enter the bank code. Then enter the same data as when you registered for online banking. Confirm your order by entering the TAN. You will then immediately receive confirmation of the transaction.
In principle, any Internet user can use instant transfer as a payment method if he has an activated online banking account with PIN/TAN procedure. Please note that with a few banks, Sofortüberweisung is not yet available. You can find out whether your bank supports this service here: https://www.payment-network.com/de/user/sofortueberweisung-bankensuche.html.
When selecting the payment method prepayment, we will give you our bank details in our confirmation of receipt email and deliver your order after receipt of payment. Note: If you have not received an order confirmation e-mail, please check your spam filter or contact us by phone: +49 (0)7941 / 969 8 979 or e-mail: firstname.lastname@example.org
2.6 Cash on delivery
The delivery by cash on delivery is only possible within Germany. You pay directly with the receipt of the commodity with the Zusteller. This service of DHL is charged with 5,60€. We offer numerous methods of payment to you, with which no fees result. We therefore advise against the choice of cash on delivery.